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Exclusions
The location of the castle was nice, but there isn't much to do or see inside in all honesty.
My mother, son and I pleasantly visited the museum which is as we imagined it to be.
View original review in Italian
Instead of Sant Elmo castle the tickets to nearby monastery were sent to me. Kids especially were very disappointed! You must be more attentive with your very simple responsibilities! If people order and pay for the castle, send the castle tickets, not the monastery even if it is beautiful!
We paid for the ticket even though it was free. For those who would like to buy the experience, I recommend not to do so through this platform
View original review in Italian
Inclusions
The entrances were easy. As for public transport, we opted only for the metro, but the clerk always had to let us in. But I highly recommend it
View original review in Portuguese
The experience with Napoli artecard is very good and I fully recommend it. Good communication with the managers of the company and good functioning of the app, always with mobile data of course.
View original review in Spanish
The convenience of having the dematerialized card on your phone is great, but it doesn't work when there's no Internet connection. Which is the case in metro corridors, and it's impossible to take a screenshot. But very interesting for visiting the main museums and getting around without worrying about tickets once you've found the right organization. I recommend
View original review in French
Once the purchase is made, the Card is complicated to unlock. The app is not very intuitive for registration. Despite everything, the people at the tourist office are reactive in the event of a problem. The card works well in museums, but the code is not read by the machines in public transport. As a result, you always have to ask the local ticket inspector to let you through, which he always does willingly. Useful if you're sure you want to visit a few museums.
View original review in French
We only used it for the museums and it was perfect. I had a problem activating it but they solved it right away.
View original review in Spanish
Savings, good service even when the bar code didn't read well on the various machines Only downside: constantly having to reconnect
View original review in French
the exhibitions and sights were marvellous beautifully displayed and of the highest quality. it was difficut to find out which sites were able to be accessed for free once we got our artecard. i woud suggest the artecard logo is displayed more prominantly on the sites
FLEXIBILITY AND EASY ACCESS. WE VISITED THE MUSEUMS WE WANTED QUICKLY
View original review in Italian
The opportunity to see so many places I might not have seen!
View original review in Italian
Unfortunately we had difficulty downloading and using the app. We were told that we had to contact Artcard
Card access is too difficult and precarious. Every time you have to enter the password and often there is no signal in museums!!!!
View original review in Italian
Buenas, llevo una semana esperando la devolución del dinero por la cancelación de mis tickets y no he recibido ni un euro. Llame a el telefono que poneís para cancelacion pero el telefono no funcionaba y despues mandé un correo pidiendo la cancelacion de mi pass y no he recibido respuesta alguna. Espero una solución lo antes posible. Muchas gracias
It didn t work at all, I have lost my money, nowhere accepted the card, I would like to have my money back
L'artercard ne fonctionne pas Hors réseau, et ne fonctionne tout simplement pas à Naples. C'est de la grosse merde.
Nothing
Sajnos már érvényesíteni sem lehetett a kártyát, így semmire nem tudtuk felhasználni.
Explore Campania's treasures with free entry to top sites and unlimited travel!
Explore Campania's treasures with free entry to top sites and unlimited travel!
Inclusions
Transport passes don't work at any of the barriers. Staff at both train stations and metro are well aware of this and are kind enough to let you pass through. Lady at the information desk said that they rarely work so this is a known issue. Also we were of the impression that we could use the pass to get a discounted entry to a museum after our two free visits and this was not the case. All in all we felt that we didn't save money by buying the card and had lots of issues setting it up.
Your website was down and we couldn't access our timed tickets to Pompei when we arrived at the venue. We waited one half hour for the website to work, it did not, then we finally ended up paying again for new tickets so we could get in. This is a horrible service. We'll never use it again and will advise others to avoid it
It wasn't possible to download the transportation ticket and that was the one necessary all the time. I had to log in each time at the artecard app anyway. As the Metro is underground it was impossible to connect to the internet so I experienced a lot of trouble getting into the stationa. Very bad. Headout charged unnecessary 8€ for nothing. Get the artecard at artecard app. As soon as I accepted Headout in my Smartphone I started getting tons of spam in Italian. Don't use Headout!
I would like a refund due to denial in the use of the ticket
View original review in Italian
Easy to use and good value for site entry and getting around. Got on train from Sorrento to Herculaneum not knowing it only stopped a few times a day. Went through to Naples and easily caught the train to Herculaneum without extra cost or trouble. 😂
Great once I got the cards but there was a problem getting them activated (technical at Artecarc!) , I had to email several times and eventually telephone a couple of times, quite stressful on holiday!
I am basically an IT dinosaur and did not find the experience of using the Artecard easy, especially as the signal to my phone when we were in Italy was, at best, problematical. However Headout staff were most helpful when I contacted them.
Cost saving was the best thing. Using the card for travel was confusing, since you couldn't scan anything, but they would usually let you in for free if you mentioned the card. Head out was ok, helpful with setting up the app.
Couldn't use the ArteCampania card due to the fact their app doesn't work! As we went through a third party there was nothing Pompeii Attraction could do about it! So we spent money on something that just didn't work!!
No experience because I was unable to activate the 2 cards I bought. I requested the code via the App and no email arrived. I was unable to use them. A total waste of money and I would like a refund please
Every time we tried to scan the codes it got an error. On every site we visited that was included and they let us get inside out of pity for waiting long hours on the line. We were on vacation so we'd didn't have time to contact the number. We were instructed by some local tourist agent to download the app but it had ac error saying that my mail doesn't have an account! The same mail sou sent me the tickets. Absolutely outrageous! We want a complete refund!
The QR codes i was sent for entry tickets were not recognized at the gate. I was forced to buy tickets again. Horrible experience.
We were unable to use the card as System down. Waiting for refund.
Go for: Castel Sant'Elmo tickets and Museo del Novecento with Pemcards Postcards
Duration: Flexible
Recommended Tickets
Go for: Combo tickets with San Martino Charterhouse & Museum
Duration: Flexible
Recommended tickets
Go for: Artecards
Duration: 3 days with optional upgrade to 7 in the case of Artecard Campania
Recommended tickets
There is no free cancelation; tickets once canceled cannot be rescheduled.
The fortress boasts a unique six-pointed star design, a notable feature of military architecture. Stroll around the castle's ramparts, and deep moats as you admire the design that made it difficult for attackers to mount a successful assault.
Discover the largest collections of 20th-century Italian artworks at the Museum of the '900 (Museo del Novecento). Behold contemporary, spatialism, and futurism styles of art spread across 4000 Neapolitan masterpieces. Standout works include Eugenio Viti's sensual La schiena, Raffaele Lippi's unnerving Le quattro giornate di Napoli, and Giuseppe Desiato's magnetic photograph Monumento.
Located on top of the Vomero Hill, Castel Sant’Elmo offers stunning panoramic views of the Neapolitan countryside and city, Capri islands, and Sorrento peninsula. On a clear day, expect sweeping views of Mount Vesuvius. The castle’s terrace is a perfect spot for picture-perfect photographs.
Check the schedule for ongoing cultural events and exhibitions. Castel Sant'Elmo is not just a static monument; it's a vibrant cultural hub, given the Museum of the 20th century has found a home within it. View art installations and attend performances and celebrations that enliven the fortress.
Closed: The museum is closed on Tuesdays. The castle is closed on December 25 and January 1.
Best Time to Visit: Visit in the morning or later in the afternoon during spring/fall for a more tranquil experience.
Address: Via Tito Angelini, 20/A, 80129 Napoli NA, Italy
Tickets to Castel Sant'Elmo start at €7, which includes access to the castle and the Museo del Novecento. Ticket prices vary with combo tickets and Artecards.
You can buy Castel Sant’Elmo tickets online. Alternatively, you can book tickets from the castle premises. However, you might have to face longer queues and risk tickets being sold out.
No, unfortunately, Castel Sant’Elmo tickets once purchased cannot be cancelled or rescheduled.
European Community individuals aged 18-25 receive reduced entry, while children under 18 from both EU and non-EU countries enter for free. Italian permanent teachers, EU tour guides, students in relevant disciplines, and specified groups can enter free with a valid ID.
Standard tickets include access to the castle and the Museo del Novecento. Ticket upgrades include combos with San Martino Charterhouse. If you want to explore Naples and the Campania regions further, consider purchasing the Artecards.
The best time to visit Castel Sant’Elmo is during the early hours of the opening time. During this time, the weather is better and the place is less crowded, offering you the time and space to explore the military fortress in your own time.
It can take between 3-4 hours to fully explore the castle and museum, for there's lots to see and walk through. However, if you're keen to see just the castle, you can finish your tour in under 2 hours.